Privacy Policy

1. Introduction

Urban Designs KC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at urbandesignskc.com or engage with our services. This policy is governed by the laws of the State of Kansas.

2. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

• Contact Information: Name, email address, phone number, and zip code.
• Project Information: Service interests and project details you provide through our consultation request form.
• Referral Information: How you heard about our services.
• Usage Data: Information about how you use our website, collected through cookies and analytics tools (e.g., Google Analytics).

3. How We Use Your Information

We use your personal information to:

• Respond to your consultation requests and communicate about your project.
• Schedule site visits and provide estimates.
• Send follow-up communications, including post-project satisfaction surveys, review requests, estimate follow-ups, appointment reminders, and project updates via text message (SMS), if you have provided consent.
• Improve our website and services.
• Comply with applicable laws and regulations.

4. SMS/Text Messaging

If you opt in to receive text messages from Urban Designs KC, the following terms apply:

• Consent: By checking the SMS consent box on our contact form, you expressly consent to receive text messages from Urban Designs KC at the phone number you provided. Consent is not a condition of purchasing any goods or services.
• Message Content: Messages may include estimate follow-ups, appointment reminders, project updates, post-project satisfaction surveys, and review requests.
• Message Frequency: Msg frequency varies.
• Opt-Out: Reply STOP to opt-out at any time. You will receive a one-time confirmation and no further messages will be sent.
• Help: Reply HELP for assistance, or contact us at (913) 261-8320 or Sales@urbandd.com.
• Costs: Msg & data rates may apply. Check with your wireless carrier for details.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• No Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data collected exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, delivering form notification emails, or conducting our business.
• Legal Obligations: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Analytics

Our website uses Google Analytics to collect anonymous usage data, such as pages visited, time spent on the site, and referral sources. This data helps us improve our website. You may manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites (such as social media profiles). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Your Rights

Under applicable Kansas and federal law, you may request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Urban Designs KC
• Serving Johnson County, KS & Kansas City Metro
• Phone: (913) 261-8320
• Email: Sales@urbandd.com